- Vectare
- FAQ
- Parent
What happens when your plans change
Cancellations and refunds depend on your school's terms and conditions. This page brings the main answers together.
| What you want to do | What happens |
|---|---|
| Tell the driver your child is not travelling today | Mark the trip as not travelling. This is not a cancellation, and refunds for this depend on your school's terms. |
| Move a single trip to another day | Ad hoc trips can be moved to a different date if you tell us before the time of travel. |
| Cancel a single trip | Check the terms and conditions. You may be able to move it or get credit for a future trip. |
| Cancel a regular booking | Check the terms, then send us the Contact Us form. We will cancel it and arrange a refund for unused trips where eligible. |
⚠️ Important
Marking a child as not travelling only tells the driver. It does not cancel your booking or trigger a refund.
💡 Tip
Notice periods are in your school's terms and conditions, on the left-hand menu of your transport site.
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