It depends on your school's terms and conditions. You may be able to move the trip to another date or get credit for a future booking. Tell us before the time of travel using the Contact Us form on your booking portal.
- Vectare
- FAQ
- Parent
Can I cancel a single (ad hoc) trip?
For parents who no longer need a one-off school bus journey they have booked.
What to do
Check your school's terms and conditions to see what is allowed. You will find them on the left-hand menu of your school transport booking portal.
Before the time of travel, send us the Contact Us form. It is under Miscellaneous on the left-hand menu.
Depending on your school's terms, you may be able to:
- move the trip to another date
- claim credit for a future booking
You can move a single trip to another date yourself in the Journey Calendar, before the time of travel. See Change the date, stop or route of a booking.
Marking a child as Not Travelling does not cancel the booking or give a refund. It only tells the driver your child will not be on the bus.
Still need help?
Contact us