- Vectare
- Troubleshooting
- Parent
Make sure delay and disruption alerts reach you
Vectare sends alerts about delays and disruption. If they are not reaching you, work through these checks.
- Check your contact detailsMake sure your email and mobile number are correct in My Account.
- Check the Passenger AppInstall the VecTive Passenger App and sign in with your booking account. Allow notifications in your phone settings.
- Check spam and junkEmail alerts can be filtered. Mark them as not spam.
- Add another contactTo send alerts to a second phone number or email, contact our support team.
- Share trackingFamily members can follow the bus themselves if you invite them from My Account > Passengers.
📌 Good to know
If there is a live problem and you have not had an update, call the operations centre on 0115 777 3035.
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