Your account may not have permission for the site you are trying to use. This often happens when a new school year starts. Complete the Contact Us form on your school transport booking portal and we will add the permissions.
- Vectare
- Troubleshooting
- Parent
I have reset my password and still cannot log in, what do I do?
For parents who still see an incorrect username or password message after resetting their password.
Why this happens
If you have reset your password and the site still shows an incorrect username or password notice, your account may not have the correct permissions for the site you are trying to access.
This can happen when moving from one school year to the next. Rolling your account over is a simple process.
What to do
Complete the Contact Us form on your school transport booking portal.
We will add the additional permissions and reply to confirm when access to the new site is ready.
Still need help?
Contact us