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- Troubleshooting
- Parent
Keep your child boarding smoothly
If your school uses swipe cards, your child taps or scans their card when they board. Here is what to do if the card is lost or stops working.
Lost card
- Order a new cardOn the home page of your transport booking portal, select Order a new swipe card.
- Tell your child what to do meanwhileThe driver or chaperone can mark your child as boarded without the card.
Card not working
- Check it is the right cardMake sure your child is using their own, current card.
- Check for damageBent or cracked cards may not scan.
- Check boarding recordsLook in My Account > Orders. If your child boarded but no tick appears, the card may not be linked to them.
- Contact usSend the Contact Us form with your child's name and route so we can check the card.
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